Cancellation & Refund Policy

Avan Link sells one-time purchases, not subscriptions. A purchase grants either a fixed period of Pro access or a fixed quantity of Mudra credits, as described at the point of purchase. The applicable amount and what it includes are shown to you at checkout before payment, and that is the amount charged.

We do not store your card details and we do not set up any recurring mandate, standing instruction, or auto-debit. Nothing renews automatically and nothing is charged again unless you choose to make another purchase.

Because there is no recurring billing, there is nothing to cancel. Pro access simply ends on its expiry date, after which your account continues on the free plan.

All purchases are final and non-refundable. In particular, we do not offer refunds for:

• Change of mind after purchase
• Unused or partially used Pro time
• Unused Mudra credits, or Mudra credits that have reached their expiry
• Dissatisfaction with features that were described accurately at the time of purchase
• Loss of access resulting from suspension or termination of your account under our Terms of Service

Because access is delivered immediately and in full at the time of payment, purchases are treated as consumed on delivery.

The above does not override your rights under applicable law, and it does not apply where we have failed to deliver what you paid for. We will issue a refund in the following cases:

• Duplicate charge: you were charged more than once for the same purchase
• Non-delivery: payment was taken but the Pro access or Mudra credits were never applied to your account, and we are unable to apply them
• Incorrect amount: the amount charged does not match the amount shown to you at checkout
• Technical failure on our side that prevented delivery of what you purchased

In these cases the full amount charged is refunded to the original payment method. You do not need to ask for a refund in order for us to correct a failed delivery — where possible we will simply deliver what you paid for instead.

Refund requests and any billing query should be sent to the system administrator at [email protected], or through our contact page.

Please include the payment reference shown against the transaction in your account, under Dashboard → Upgrade → Billing. This is the fastest way for us to locate the payment.

We acknowledge billing queries within 72 hours and aim to resolve them within 30 days, consistent with the grievance timelines in our Terms of Service.

Approved refunds are issued to the original payment method only — we cannot refund to a different card, account, or UPI ID. Once we initiate a refund, the time taken for the amount to appear in your account is determined by your bank or payment provider and is outside our control.

Where a refund is issued, any Pro access or Mudra credits granted by that payment are withdrawn from your account at the same time.

Pro access granted free of charge — through a coupon, a promotional offer, or at our discretion — involves no payment and is therefore outside the scope of this policy. No refund arises in respect of it, and such access may be modified or withdrawn as described in our Terms of Service.

Payments are processed by our payment provider. We do not receive or store your full card details at any time.

Amounts payable are those displayed at checkout at the time of purchase. We may change our pricing at any time; any change applies only to purchases made after it takes effect and never alters a purchase you have already completed.

Avan Labs
System administrator — billing & refunds
Email: [email protected]